Terms and Conditions


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-Order Policy -Warranty
-Payment Policy -Privacy Policy
-Shipping Policy -Miscellaneous
-Return Policy -Questions?

Order Policy

Most orders have the shipping charges calculated upon checkout. Smaller orders will ship by UPS and larger orders by common carrier. Your credit card will be charged in full at time of placing order over the internet or by phone. No cancellations are accepted on orders after 24 hours. Where no dispute was made within 24 hours of your order, your acceptance of the terms and conditions is assumed. If your order contains quick ship items, you will receive a second email confirmation once we begin processing your order. Please note that quick ship orders cannot be canceled or changed once we begin processing them. All orders must be paid in full. Payment information and authorization must be included with your order. Orders will not be shipped until payment is received.

Orders Outside Of The USA
All international orders will have customs clearance charges. These charges are to be paid by the customer.

Small flat shipping fee will be applied to all sample orders within lower 48 states. If you are ordering a sample in HI, AK or outside of the USA, an additional shipping fee will apply. Shipping fees will be applied to all Builder's Kits.

Barron Designs products are produced to simulate the appearance of real wood, stone, brick, and rock. Just as natural products can vary in color and other physical characteristics, each product is designed to have natural variations in pattern, texture, shape, knots, and color.

Prices are subject to change without notice. We reserve the right to cancel any order due to website errors.

Please Check Your Order
Check that you have all the contents of your order, and that it is all in good condition.  
Please report any inaccuracy of your order within 72 hours of receiving your order.  Barron Designs Inc is not responsible for any inaccuracies if notification is received after 72 hours of receipt of your order.

Color Variations

Barron Designs products are produced to simulate the appearance of real wood, stone, brick, and rock. Just as natural products can vary in color and other physical characteristics, each product is designed to have natural variations in pattern, texture, shape, knots, and color.

It is highly recommend that you order all of the columns for your project at the same time.

The colors of our items may vary slightly from order to order. These variances are considered normal, and are within industry standards. If orders are placed at different times we cannot guarantee an exact color match. It is suggested you purchase extra at time of order to eliminate any future color matching issues

If you need to place another order for the same project, it is highly recommended that you send us a scrap piece from the first order as a sample so we can do our best to color match it. We will do what we can to ensure a good color match, however we cannot guarantee it.

Credit will be issued to credit card/method of payment supplied at the time of purchase. Time to issue credit will be 4-6 weeks from date of receiving the returned merchandise as per conditions stated in RETURNS.

No Refunds, Returns or Cancellations
There are no refunds, returns or cancellations unless with written permission from Barron Designs, LLC. upon Barron Designs, LLC.’s discretion.

Refused Merchandise
Refused merchandise, for reasons other than damaged items, without receiving an RMA# from a FauxColumns.com Representative, will not be accepted and will be returned to the customer at their expense.

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Payment Policy

Credit Card Statements
All FauxColumns.com Charges for credit card transactions will appear on your credit card (or bank statement) under the name Barron Designs, LLC.

Credit Cards
We accept all major credit cards. You must enter or provide us with the name and billing address, as it appears on your credit card.

All orders are prepaid only.

Coupons may be received through promotions run by FauxColumns.com exclusively or by ordering samples from FauxColumns.com, i.e. when you place an order for samples you will receive a coupon for the total sum of those samples. Coupons may be used towards your next purchase and cannot be applied to a previous order. Coupon may be used at the time of purchase only; it may only be used once. If use of an invalid coupon is found, Barron Designs, LLC. reserves the right to charge that customers credit card for the total amount of the invalid coupon. Also, if a coupon is used to purchase samples then the customer will receive a new coupon less the amount of the previous coupon used. For example, $24.00 worth of samples orders with a $12.00 coupon used, the customer will received a new coupon for $12.00. Coupons are not to be combined with any other offer.

Rebate request must be received at the mailing address, or be postmarked by (expiration date). Limit one (1) rebate per order, purchaser, and household mailing address. The rebate will be issued based on the original form of payment and will be made only in the name of the purchaser. Rebate rights may not be assigned or transferred. No PO boxes – only street and rural addresses are acceptable. Requests not in compliance with all the terms of this offer will not be acknowledged or fulfilled. All submissions are subject to verification. Fraudulent submission including use of multiple addresses or PO boxes to obtain additional rebates may result in federal prosecution under the U.S. Mail Fraud Statutes (18 US Code Section 1341 and 1342). Reproduction, purchase, sale or trade of this mail-in certificate or proof of purchase receipts is prohibited. This certificate has no cash value. Void where prohibited, taxed or restricted by law. Barron Designs will not be liable for lost, late, misdirected, mutilated, illegible, incomplete or postage due mail. Copyright 2016 Barron Designs, LLC. All rights reserved.

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Shipping Policy

Shipping is not included in the price of the columns. The shipping cost will be automatically calculated when you check out on your order. If the shipping cannot be calculated automatically, it will be billed to your credit card later. You can get an estimated shipping quote by clicking on this icon:

Estimated Delivery Dates

Please check our website for the estimated ship dates on the product(s) you are ordering.

Storage Fees
If the Trucking Company used to ship your order is currently in possession of your products, you may be subject to their rules concerning storage of items not delivered. If the Trucking Company calls to arrange a delivery and delivery is postponed by customer it is possible you will accrue charges for storage. For more information, please read and review ABF's Rules and Special Service Charges (ABF 111-AC), FedEx's Terms and Conditions Service Guide, or the website of the Trucking Company used to deliver your order.

For large-volume orders (typically over $50,000) where a 50% deposit was given to begin production and the balance is due prior to shipping, you may be subject to storage fees for products held at our facilities. If upon completion of the order the balance is not paid within Five (5) business days, storage fees will be charged per day equal to 1% of the total order.

Address Representation
If customer misrepresents the delivery address as a business address and it is in fact a home business in a residential area, all residential charges made by the trucking/delivery company will be the responsibility of the buyer/customer and will be charged to your credit card or reflected in your invoice. Any address correction done by FedEx, UPS or any other carrier due to misrepresentation on order form by customer will reflect in a back charge and customer will be invoiced. Additional charges will also apply if the freight company deems the address to be a “Limited Access” destination and these charges will be charged to your credit card or reflected in your invoice. Examples of “Limited Access” destinations are, Churches, Military Sites, Schools, and Mini Storage Facilities.

Receiving Your Shipment

  1. Please inspect your shipment immediately, carefully and thoroughly BEFORE signing for the delivery.
  2. You, or an adult whom you have authorized to inspect the shipment in your absence, must sign for, or reject the shipment.
  3. If for ANY reason you are unable to fully inspect your shipment, you must write on the delivery receipt "SUBJECT TO INSPECTION."

In the unlikely event that your shipment is damaged, read and follow the directions in If Your Shipment Is Damaged carefully and fully.

If Your Shipment Is Damaged

If your shipment arrives damaged, you must reject the shipment and have the driver note the damage. All shipments will be carefully inspected and packed before leaving the warehouse. They will be shipped the best carrier possible (UPS, Motor Freight, etc). Responsibility for its safe delivery is assumed by the carrier at time of pickup. Please unpack carefully. Keep original packing if there is damage and report any damages to the carrier immediately. Our responsibility for the condition of the goods ends when the carrier accepts them. It is your responsibility to file claim for damaged merchandise. We cannot file claims, we can only verify.

Hidden Damage
Upon acceptance of your shipment, you have 24 hours in which to notify us of any hidden damage. If you do not notify us within this time frame, any future claim for said parts will be null and void. After 24 hours any parts that have to be sent out to repair merchandise will have to be paid by the customer. We strongly recommend that you examine your order in full upon time of delivery and notify us immediately before accepting delivery if you find damaged parts.

If product is received damaged, FOLLOW THESE STEPS
1) Notify shipping company
2) Call or email FauxColumns.com with invoice number and damage that occurred
3) Send picture of damage (box, product, etc.)
4) You will then receive instruction by email as to how your claim will be resolved.

All claims must be supported with pictures of broken/damaged part, invoice number and name of purchaser. No claim will be handled/accepted if documentation is not provided. In some instances, we need to have the damaged goods sent back to us in order to send you a replacement. See Returns.

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Return Policy

All our faux columns are made to order and cannot be returned without the permission of Barron Designs. At FauxColumns, we offer products of the finest quality to our customers. They are manufactured using long-lasting materials and we carefully inspect each order before shipping. Any return request must be made within 30 days from the day of receipt for an exchange or credit.


Returning a Product

If you need to return merchandise, please follow this process to assure proper credit.

  1. To start the return process, call us at 800-651-4223 to receive a Return Merchandise Authorization (RMA) number and to get the address you will be shipping to. We are not responsible for any merchandise returned to us without a valid RMA number nor can we be responsible for extra shipping charges if items are shipped to an incorrect address. If you are returning merchandise because it was damaged in shipment, please read the If Your Shipment Is Damaged section above.
  2. Send back any returned merchandise in its original packaging with proper packaging material intact. Claims cannot be filed on items not properly and securely packaged.
  3. Clearly mark the RMA number on the outside of the boxes.
  4. Arrange and pay for the return shipping, including any shipping insurance. (We'll pay the return shipping costs if the return is a result of our error [you received an incorrect or defective item, etc.]).
  5. You are also responsible for a 20% restocking fee. For custom products the restocking fee could be higher.
  6. We must receive all merchandise returned to FauxColumns.com in resalable condition in order to give credit. We issue credit only after we have received and inspected the merchandise.
  7. Items must be received back to FauxColumns.com within 30 days of date the RMA was issued.

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15-Year Limited Warranty for Faux Columns

Barron Designs LLC. (dba FauxColumns.com) warrantees all Faux Columns to withstand normal outdoor conditions for fifteen years. Barron Designs (dba FauxColumns.com) warrantees the Faux Columns will not peel, crack, split, or rot.

Barron Designs (dba FauxColumns.com) warrantees against all manufacturer defects (Barron Designs must be notified within 30 days of purchase if a manufacture defect was found). Damage resulting from accident, alteration, misuse, abuse, fire, improper installation, improper maintenance, acts of God, or use of products not approved by Barron Designs Inc shall not be covered under the warranty. Barron Designs Faux Columns are treated with a coating of a U.V. finish. This prevents and/or slows down sun fading, but like anything left in the sun, some slight fading could occur. Barron Designs does not warranty against this sun fading. Barron Designs does not warranty Faux Columns against hurricanes or tornado damage.

When Barron Designs has determined that a Faux Column is defective, it will replace the product or a credit may be offered instead of replacement (at Barron Designs' discretion). Barron Designs' liability is limited to the cost of the defective product.

This warranty expressly excludes the following:

Image Use Release Form

As a customer of FauxColumns.com, I hereby grant and authorize Barron Designs the right to take, edit, alter, copy, exhibit, publish, distribute and make use of any and all photography, illustrations, artwork, pictures, video or images created by me to be used in and/or for legally promotional materials including, but not limited to, magazines, newsletters, flyers, posters, brochures, advertisements, fundraising letters, annual reports, press kits and submissions to journalists, websites, social networking sites and other print and digital communications, without payment or any other consideration. This authorization shall continue indefinitely and extends to all languages, media, formats and markets now known or hereafter devised.

I understand and agree that these materials shall become the property of Barron Designs and will not be returned.

I hereby hold harmless, and release Barron Designs from all liability, petitions, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons my make while acting on my behalf or on behalf of my estate.

I warrant that I am of the age of consent (18 years or older) and that I am competent to contract in my own name. I have read this release and I fully understand the contents, meaning and impact of this release.

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Privacy Policy

FauxColumns.com ,
A Barron Designs, LLC. Company
Deer Park, New York, USA

Your Privacy at FauxColumns.com
At FauxColumns.com , we take your privacy seriously. We do, of course, ask you for certain kinds of personal information in order to process your order. We keep absolutely private any personal information that you may share with us while placing your order or using our website. We do not sell or share your name or any other information about you with any third parties other than to process your order and have it shipped.

By using this website you are consenting to collection, use, and disclosure your information in accordance with this privacy policy and applicable local and Federal laws.

The Information We Collect
This notice applies to all information collected or submitted on the FauxColumns.com ™ website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages include:

Children and Data Collection
FauxColumns.com does not knowingly allow anyone under the age of 13 to provide us any personally identifiable information. Any child under the age of 13 who chooses to use our site is required to obtain express permission from a parent or guardian before submitting any personal information about themselves (such as name or email address). If a child has provided us with personally identifiable information without consent from their parent or guardian, the parent or guardian of that child should contact our Privacy Officer immediately at PrivacyOfficer@ FauxColumns.com so that we may promptly delete the child’s information from our servers.

Though our site is not intended for use by children under the age of 13, as per the Children’s Online Privacy Protection Act of 1998 (“COPPA”) we are required to inform parents and legal guardians about how we collect, use and disclose personal information from children under 13 years of age; and that we obtain consent from parents and guardians in order for children under 13 years of age to use certain features of our website (e.g. subscribing to newsletters or registering an account).

We do not share children’s personally identifiable information with outside third parties not bound by this Privacy Policy. At any time, parents and guardians can refuse to permit us to collect any further personal information from their child and can request that any personal information we have collected be deleted from our records.

If you have any questions or concerns that need addressing, would like to have any personally identifiable information deleted from our systems, and/or would like to request that there be no further collection or use of your information, you may contact our Privacy Officer. The Privacy Officer can be contacted via telephone at 1-800-651-4223; by Fax at 1-631-242-4108; by email at PrivacyOfficer@ FauxColumns.com ; or by mail at Barron Designs, LLC., 517 C Acorn Street, Deer Park, NY, 11729, USA, Attn: Privacy Officer.

How We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the newsletter sign-up form.

We use non-identifying and aggregate information to better design our website and to understand customer trends. For example, we track how many visitors come to our website and to each page, but we would not disclose anything that could be used to identify those individuals.

We use your IP address to help diagnose problems with our server, to administer our website and to collect demographic information for internal purposes.

Personally identifiable information will be kept as long as is needed in order to provide requested services and/or to complete your transactions. If at any time you would like to have your personally identifiable information reviewed and/or removed, you may contact our Privacy Officer.

FauxColumns.com makes use of tracking cookies for Google Analytics and Remarketing purposes. Third party vendors, including Google, may use cookies to serve ads based on a user's prior visits to websites. For more information on Google's remarketing policy, please visit their Interest-Based Advertising Policy page. Users may opt out of Google's use of cookies for advertising by visiting the Google Advertising Opt-out page and you may opt out of analytics tracking through the Google Analytics Opt-out page.

Unsubscribing from Our Newsletter
By providing us with your email and subscribing to our newsletter, you entitle us to send you information, updates, offers and notifications. If at any time you no longer wish to receive our newsletter you may unsubscribe from this service by clicking the Unsubscribe link or the SafeUnsubscribe link found in every Newsletter email we send.

Your Security at FauxColumns.com
We go to great lengths to keep your financial information private and safe. All credit transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. We have put in place the appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online and to prevent unauthorized access, maintain data accuracy and ensure the correct use of information.

We use Secure Socket Layers (SSL), the industry standard in transferring information, to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately.

If you have any questions or concerns that need addressing, would like to have any personally identifiable information deleted from our systems, and/or would like to request that there be no further collection or use of your information, you may contact our Privacy Officer. The Privacy Officer can be contacted via telephone at 1-800-651-4223; by Fax at 1-631-242-4108; by email at PrivacyOfficer@ FauxColumns.com ; or by mail at Barron Designs, LLC., 517 C Acorn Street, Deer Park, NY, 11729, USA, Attn: Privacy Officer.

Links to Non- FauxColumns.com Web Sites and Third Parties
This website may contain links to other website controlled by third parties. Please be aware that we are not responsible for the privacy policies for such websites.

Your California Privacy Rights
California Civil Code Section 1798.83 aka “Shine the Light Act” only applies to California Residents who have an established relationship with a business primarily for personal, family, or household purposes. And to businesses with such relationships with California resident(s) that disclose California residents’ personal information to third parties for the third parties’ direct marketing purposes (not theirs) during the immediately preceding calendar year. FauxColumns.com does not disclose personal information to third parties for third parties’ direct marketing purposes. In the event we do so with California residents fitting these criteria they may request a list of those third parties once per calendar year by emailing at PrivacyOfficer@ FauxColumns.com  

Social Media Pages and Links
Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as any app, social media platform, or wireless service provider, including any Personal Information you disclose to other organizations through or in connection with the Apps or our Facebook Page.

Amendments To This Privacy Policy
If we decide to change this policy, we will post those changes to this policy, provide notice on our homepage, and other places we deem appropriate so you have an opportunity to be aware of the information we collect, how we use it, and under what circumstances, if any, we disclose it. We may also email users who have opted to receive communications from us notifying them of the changes in our privacy practices. You should check this website periodically for changes to this privacy policy. Any changes to this privacy policy shall be effective immediately upon posting. If any change to this privacy policy is unacceptable to you, you should terminate your use of the Content, and contact us regarding removal of your personal information.

Privacy Policy last reviewed and/or updated: 3/4/2013

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Customer Responsibility
FauxColumns.com shall be held harmless from any and all claims by the buyer as a result of injury, damage or wrongful installation to an ultimate user or other person caused by the product sold herein by the seller to the buyer, whether the injury or damage results from the assembly, installation, operation, shipment, storage or manufacture of this product. Please consult local building codes prior to installing the products.

FauxColumns.com is a Barron Designs LLC. company.

FauxColumns.com, a Barron Designs company, reserves the right to make changes to this site and terms and conditions at any time.

Any and all disputes between FauxColumns.com and the customer/user shall be governed by the laws of the State of New York, without giving effect to its conflicts of laws principles and any and all legal actions arising from any such disputes shall be venued and heard in the State or Federal Courts sitting in Suffolk County, New York, and such courts shall have the exclusive venue for any such actions. Customer/User specifically acknowledges and agrees to this choice of law and venue provision and will not make any form of motion, argument or the like for an inconvenient venue in any such action which may arise between FauxColumns.com and the Customer/User.

Failure to follow any of the previously stated procedures may result in forfeiture of monies and/or merchandise due to you.

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If at any time you need further explanation or clarification on any of these Terms and Conditions or have any other questions concerning FauxColumns.com, please call us at 800-651-4223, Mon – Fri 9am-5pm EST.

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Thank you!